An internet connection is not available or a firewall is blocking network connections. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). If you have forgotten your password for the Office 365 account, try to recover or reset the password. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. For tailored solutions and expert guidance on Microsoft 365 licensing, contact Trusted Tech today and ensure your organization gets the most out of its investment.

Solutions Partner designation

The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.Derek has a passion for working with people and helping them solve problems.Many issues that you may face day-to-day can be fixed on the client side.You may need to remove old Microsoft Office licenses from your computer and install a new one.When this problem occurs, it usually means that you don’t have permission to open and edit the file.To repair the entire Office suite, see the top of this article for instructions.This page provides guidance for troubleshooting issues with these products and services.Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed.

However, users may encounter common problems related to connectivity, permissions, and system settings that require troubleshooting or contacting Microsoft support. With so many applications in Microsoft Office 365, there have to be some synchronization issues between them. Some users have reported sync issues, such as missing files when opening the main page and ghost icons. Upon restart if you are still receiving an error message, it might be time to confirm your subscription status for Office. To do this navigate to Microsoft account

Accidental deletion of important files

You can also work around this issue by logging into OneDrive on a desktop browser and dragging your file(s) into the documents folder. To diagnose Outlook and OneDrive connection issues that often cause Office 365 not working problems. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server.

Office 365 Repair Tool

The Office 365 repair tool can help you fix the majority of Office 365 problems for installed Office 365 applications (not applicable if you use online apps only). They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members.

How to resolve Office 365 issues?

If you have ever had to call any tech support or your company's IT team, this is what they will start with. And as experienced IT Support technician I cringe having to ask users this but before we move on...Is your computer plugged in, charged and turned on? Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. You can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed.

Advantages of Having an Office 365 Suite

Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. Always define a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will FixTechGuide troubleshooting blog be locked. If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. Derek has a passion for working with people and helping them solve problems.

Explore security, analytics, and productivity features to choose the right solution. A diagnostic tool that automatically detects and fixes common Office 365 problems. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.

Microsoft Office 365 Activation Issues

Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. This error appears when you attempt to upload or save a Microsoft 365 item.