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Opened Nov 25, 2025 by Cleveland Blanton@clevelandblant
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Outlook Not Responding or Freezing? Here's How to Fix It and Avoid It in the Future

You must have at least three user accounts on the computer to complete these steps. You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Outlook or to exclude scanning in Outlook. For a list of antivirus software vendors, see Consumer antivirus software providers for Windows.

If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school. You should see the Microsoft account, click on how to stop Outlook freezing it and disconnect it. I'm having an issue with one Outlook 365, the program open and get stuck at loading the user profile, any profiles. I decided to try and fix it by uninstalling and reinstalling. I also removed some old add-ins and an old, inactive account (but Outlook worked no problem with these for a long time).

Rohan Wiese is a Technical Content Writer at Aryson Technologies, specializing in databases, e-mail recovery, and e-mail migration solutions. But little tools that add extra features to Outlook can be the reasons for Outlook corruption. Also, you can recover permanently deleted items and attachments from Outlook with the help of this Outlook repair tool. You can even migrate PST files to Office 365, email servers, and web email clients with the help of this software. We hope you now clearly understand the reasons why users need to repair Outlook profiles for Office 365 accounts.

Outlook customer service is available 24/7 through the Microsoft Support virtual assistant. For direct contact with a support agent, hours may vary by region and service type. Typically, live support is accessible during standard business hours, Monday through Friday.

As your mailbox size increases, more resources are required to open each folder. If you have a large number of items in any single folder, you may experience performance issues during certain operations. For more information, see Outlook performance issues when there are too many items or folders in a cached mode .ost or .pst file. When you install Outlook, an Inbox repair tool (scanpst.exe) is also installed on your PC.

If the network is performing slowly, Outlook must wait for read and write operations to the AppData directory to finish. To manage your mailbox by using the AutoArchive feature, see AutoArchive settings explained. We recommend that you move several items in your larger folders to separate folders, or that you archive those items by using the AutoArchive feature. Make sure that the latest updates for Outlook are installed.

If you don't choose an option on that dialog box, Outlook won't let you do anything else. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order from quickest to most time consuming.

It will freeze while typing e-mails and looking through the inbox. The main reason why your Outlook not responding when sending email is that your data file has been corrupted. You can use the steps to repair by using ScanPST.exe (It’s the built-in Inbox Repair Tool). To start Outlook in safe mode, click on its icon holding the Ctrl key, or enter outlook.exe /safe in the Run dialog box. You'll see a message asking you to confirm that you really want to start Outlook in Safe mode, click Yes.

From time to time Microsoft Outlook adopts quite an annoying habit to hang around even if the user persistently attempts to shut it down. This problem existed in earlier versions and it may occur with recent Outlook 2013 and 2010. If your user profile or folder is stored on a network drive, Outlook will be how to stop Outlook freezing slower to respond and might become a hanging outlook problem. Your user profile is a collection of settings that let you customize the computer appearance and performance. It contains settings for desktop backgrounds, screen savers, sound settings, and other features. User profiles help make sure that your personal preferences are used when you log on to Windows.

If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or how to stop Outlook freezing shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing.

Follow the prompts to complete the installation process. Find the Microsoft 365 app and right-click on it to see the available options. You will see two options – Change and Uninstall. A vast community of Microsoft Office365 users that are working together to support the how to stop Outlook freezing product and others. Select faulty or incorrect add-ins and click Remove.

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Reference: clevelandblant/9300480#18