See Use the Office 2016 offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. Learn how in "Account Notice" appears in Office after switching Office 365 plans. The links below are specific to admins looking for troubleshooting help with these Office 365 services.

Install updates on a Mac

For example, you can't install Office on computers running Windows XP or Windows Vista. If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. When you're done, you might need to restart your computer.

You recently switched Office 365 plans and now get messages you can't use Office

Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. When you install Office it's automatically linked to your Office 365 plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you or your users find Office is taking a very long time to install, try installing using an offline installation.

You get a KERNEL32.dll error when trying to install Office and other system requirement issues

For other solutions, see Install button doesn't install Office.If you're an Office 365 user, do the following to deactivate an installation.If the Install button is grayed out, your Office 365 subscription might have expired.When you install Office 2016, all the applications that came with your particular Office product are installed at the same time.You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa).To remove licenses from users, see Remove licenses from users in Office 365 for business.

I was initially concerned that that had happened with Fix Microsoft Outlook crashing issues my production schedule spreadsheet. Repairing Microsoft Office will not repair any of your Office data files. If a document has somehow been corrupted, it could crash Office. Come with me as I write this article in real time as I try to resolve the issue.

Repairing Microsoft Office

For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business.

If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.

How do I fix Office 365 errors?

Select the tab for your plan:

After the list of installed apps populates (it can take some time, depending on how much you have installed), scroll down and look for Microsoft 365 (Office). Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them.