In the first place, check whether your antivirus is up-to-date. Reliable and trusted antivirus software vendors do care about compatibility with Microsoft Office applications, so there how to stop Outlook freezing is a good chance that the issue is fixed in their latest update. If the above does not help, turn off the antivirus and see if it brings Outlook back to life.

Logging into Outlook 365 provides a seamless experience across devices and integrates with the broader ecosystem of Microsoft 365 applications, enhancing productivity and collaboration. Once the software is installed, it will guide you through the steps to figure out what’s wrong with your Outlook account and help you find the best solution. If this doesn’t work, you’ll need to get in touch with Microsoft support. Microsoft recommends using their support portal to initiate help requests. This involves starting through automated help, which can then direct you to phone assistance.

If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. None of the events or information was lost in the move to the new calendar.

If it does, the problem is definitely in your antivirus software. In this case, you can either contact its vendor for assistance or simply choose another protection program. When you install Outlook, an Inbox repair tool (scanpst.exe) is also installed on your PC. The Inbox repair tool can resolve problems by scanning your Outlook data files, and repairing errors. To use the Inbox repair tool, exit Outlook, and then follow the steps in Repair Outlook Data Files (.pst and .ost). As your mailbox size increases, more resources are required to open each folder.

Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to how to stop Outlook freezing Outlook Data Files (.pst and .ost). A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue.

Since Microsoft updates its support processes and offerings regularly, the best first step is always to start with their official support website or the help options within the product you’re using. For the most accurate and up-to-date information, checking the official support documentation from Microsoft and Google is recommended. Microsoft implements several security measures to protect your Outlook account, including encryption, suspicious activity monitoring, and automatic sign-outs after periods of inactivity.

New features like Files and attachment previews let you see your pictures and files without leaving your inbox. And now you can add emojis and GIFs to your messages. Microsoft is committed to providing a high how to stop Outlook freezing level of support for all its services, including Outlook.com, ensuring users can manage their accounts effectively and enjoy a seamless email experience.

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Now all you need how to stop Outlook freezing to do is to untick the add-ins and close the dialog. If it does and Outlook starts working properly, then most likely the problem is with one of your add-ins, which leads us to the next step.

After you've moved all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder. To create a new Outlook Data File, go to Create an Outlook Data File. In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can't place in their original structure. If you're using an Exchange email account, you can delete the offline Outlook Data File (.ost) and Outlook will recreate the offline Outlook Data File (.ost) the next time you open Outlook.

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you.

Workarounds to fix Outlook Stuck at Loading Profile Issue:Run Outlook as an Administrator.Reset Navigation Panel.Shut Office-Related Tasks.Create a New Outlook Profile.Disable Outlook Add-ins.Disable Antivirus.Repair Outlook PST Files.Dec 27, 2024