But it doesn’t mean it’s impossible for some Office 365 issues to occur. The important thing here to remember is that not all problems are caused by bugs or inappropriate coding on the vendor site. The more probable option is that the Office 365 issue occurs, and can be fixed on the client-side. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated.

Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it.

How to troubleshoot Microsoft Office?

Common issues

For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac. The steps to access the repair tool vary depending on your operating system.

If none of the above resolve the problem, there are a few other troubleshooting tactics you can try. Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us - Microsoft Support.

Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.As an Office 365 admin, you can check Office 365 service health.From Outlook desynchronisation to problems with OneDrive connection.If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in.The first step is to ensure you are signing in with the correct account.You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.

Help with Office product keys

Sign In or Create Your Account Today – Microsoft and sign in with your Microsoft account. From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. If you need to install the 64-bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product." Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center.

Account or sign in issues

But where are millions of users going for easy trouble shooting within the Microsoft Office 365 suite? Troubleshooting library sites and FAQ's online can get overwhelming to search through, let alone to find technical solutions that are written in laymen's terms. We are about to break down 5 of the most common issues and how to resolve them in the comfort of your own office (or home). Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office.

Mac install or activation issues

Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). You may encounter issues when using any application, and Office 365 is no exception. Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage.

At the top of your screen, choose Send/Receive, Preferences, Work Offline to change your stats between offline and online modes. If this still does not work, ensure that you are connected to the internet by loading any webpage. If the "Enter Password" window is no longer open, you can navigate to the links below to initiate resetting your password. For more information, see Deactivate Office 365 if you see a "limit reached" error.

Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. If web page you’re coming from section 2, grab the download link for what Microsoft calls the "uninstall support tool" in its Support pages.

Once you’ve installed the program, the home screen opens up, as shown in Figure 10. It includes options for Teams, Office, the Outlook desktop client, Outlook on the web, advanced diagnostics, and more. Unzip to a folder of your choosing, then run the file named SaraSetup.exe to install the program.