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9005microsoft-365-login-troubleshooting
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  • Kimberley Stroup
  • 9005microsoft-365-login-troubleshooting
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Opened Jan 13, 2026 by Kimberley Stroup@kimberleystrou
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If the self-help doesn't solve your problem, scroll down to Still need help?

The same steps can also be used to check your junk mail filters in the new version of the desktop email client for Windows.Outlook needs a working internet connection to reach its email servers.These features are fully compatible with Outlook.com and Hotmail accounts, and you can try them for free on any device.But still, it’s worth checking if other users are currently experiencing similar issues with Outlook.However, you may have previously set a filter and need to remember it.She brings deep expertise built on years of focused work in the email space.

New Outlook is not receiving emails anymore

How to fix Outlook email not receiving?

Creating a new profile ensures a fresh start, often resolving complex problems. The most effective method for addressing a corrupt Outlook profile is to discard the old one and create a new one. Outlook accounts can have up to 100GB of storage per mailbox.

Additional resources

Outlook is one of the most popular Email servers and management applications out there that is owned by Microsoft. Needless to say, it is extremely popular since it provides such reliable and efficient support. Though, there are times when users often suffer from unwanted issues related to their Outlook account. Here, you’ll find "Blocked senders and domains." Check if the email address of the sender appears on this list.

Verify the Account Settings

Instructions apply to all versions of Outlook, including Outlook for Windows and Mac and Outlook.com. It may seem obvious, but we often panic too much before looking at whether our data plan has expired or the internet service is down. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Create your account and connect with a world of communities. Sign up for tips and industry insights to level up your emailing skills. To get support in Outlook.com, click here or select Help on the menu bar and enter your query.

Clear the Outlook cache

Navigate to the ‘File’ webpage tab, select ‘Options’, and under ‘Advanced’, click on ‘Clean Auto-Complete List’. Ensure your incoming and outgoing server settings align with your email provider’s recommendations. First, a shaky internet connection can be the silent culprit behind email delivery woes.

Solution 6: Go Through Your Email Folders

Once enabled, this setting lets you disconnect from the server. Which means that you won’t be able to receive new messages. Lunch Wondershare Repairit for Email and click the "Select File" option to add the corrupted PST/OST files. Outlook’s rules automate various email tasks, but sometimes, a rule intended for efficiency might inadvertently divert your messages to an unfamiliar folder. A cluttered cache can impede the smooth functioning of Outlook. Clearing the cache removes unnecessary data, promoting efficient email processing.

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Reference: kimberleystrou/9005microsoft-365-login-troubleshooting#3