While we can’t yet eliminate passwords, we can move toward this ultimate goal and do so while enhancing security. There’s quick repair, which I’ve never had success with and Online Repair, which I’ve always had success with. Your results may vary, but I always use Online Repair now. To find the repair tools go to Apps & Features, scroll down Microsoft Office, and click the modify button.

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I enter my email--the same one I used for this account, and it just kicks me back to the previous "sign in to get started with Word" box! I have tried signing in with a different email, in case that was somehow the issue. I have tried entering my phone number, zilch. No matter what I do, I just go in circles with those two sign in boxes. Microsoft 365 is a vital tool for many businesses, and login issues can significantly disrupt day-to-day operations.

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In this guide, we will take an in-depth look at troubleshooting and resolving common Microsoft 365 login problems so you can keep your business running smoothly. Next time you log in, it will cache them again for you. For manual troubleshooting for step 7, or for more information, see Fix authentication issues in Microsoft 365 applications when you try to connect to a Microsoft 365 service. Passwords have been around for centuries and people have been losing them for that long too. Even the Romans used encryption to try to protect their passwords.

Repair Office

If we don't detect any problem, we'll guide you through how you can help yourself. Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues. We can also look at preempting problems by implementing ways to reduce the use of passwords at all. First we need to admit that no one loves managing passwords. They are easy to forget and often lead to confusion.

Sign in issues when activating Microsoft 365 Apps

Troubleshooting Microsoft 365 login issues often requires a methodical approach, starting with basic checks and escalating to more complex troubleshooting if needed.Microsoft designed this tool to eliminate calls into its support center and it does a great job at it.Your results may vary, but I always use Online Repair now.And on a security note, they’ll know that they aren’t logging into a spoofed page too.First we need to admit that no one loves managing passwords.I have tried entering my phone number, zilch.But every time I try to sign onto my account, it won't let me.For more information, see Known issues (Citrix product documentation).

Nothing that chat feature has suggested has had any effect whatsoever. I tried calling, no response, moment I said I was having log in info, the stupid robot told me go to the chat feature and automatically hung up. I bought Microsoft Office 365 for personal use. I have documents I absolutely NEED to get done on Word. But every time I try to sign Outlook troubleshooting steps onto my account, it won't let me. I open word, the pop up with "Sign in to get started with Word" opens.

How to clear Office 365 login cache?

Microsoft 365 uninstall troubleshooter

Once you give your approval you’ll get the repair options dialog. Each firewall will have a different method to enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you. For more information, see Disabling ADAL or WAM not recommended for fixing Microsoft 365 sign-in or activation issues. Important Running Microsoft 365 Apps on these older operating systems isn't supported. For more information, see End of support resources for Office.

Find solutions to common problems or get help from a support agent. Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC.