Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. But where are millions of users going for easy trouble shooting within the Microsoft Office 365 suite? Troubleshooting library sites and FAQ's online can get overwhelming to search through, let alone to find technical solutions that are written in laymen's terms. We are about to break down 5 of the most common issues and how to resolve them in the comfort of your own office (or home).


Office 365 issues: 1 – Login issues

It runs multiple tests in terms of configuring and solving any potential problem. When it can’t do that, the program will advise you on how to deal with it, providing links containing instructions. The simplest one is a problem with a connection to the Internet, or a firewall blocking network connections. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords. If not, the password reset page provides you with a possibility to contact your administrator.
Common issues

If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.

If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.
To help resolve this, please try the following troubleshooting steps:

You may need to remove old Microsoft Office licenses from your computer and install a new one. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Learn how in "Account Notice" appears in Office after switching Office 365 plans. When you install Office 365, all the applications that came with your particular Office product is installed at the same time.
Additional help or contact us

If not, the password reset page provides you with a possibility to contact your administrator.Admins should also see the Office for business tab for more general Office installation issues.If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings.For more information, see Deactivate Office 365 if you see a "limit reached" error.To repair the entire Office suite, see the top of this article for instructions.

Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us - Microsoft Support.

How do I install Office updates?



You Microsoft Outlook troubleshooting can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed. An internet connection is not available or a firewall is blocking network connections. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).

How do I get the rest of my organization set up with Office 365 for business?

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant.