If you have a large number of items in any single folder, you may experience performance issues during certain operations. For more information, see Outlook performance issues when there are too many items or folders in a cached mode .ost or .pst file. An out-of-date antivirus program may sometimes cause errors when you try to start Outlook as there may be compatibility issues between your antivirus program and Outlook.

Your user profile is a collection of settings that let you customize the computer appearance and performance. It contains settings for desktop backgrounds, screen savers, sound settings, and other features. User profiles help make sure that your personal preferences are used when you log on to Windows. step-by-step Outlook troubleshooting Some things you do in Outlook ask for confirmation.

Start classic Outlook in safe modeIn Windows 10, click Start.Type Outlook /safe, in the Search programs and files and then click OK.Close and re-open Outlook.If the issue is resolved, you can keep working, or if you have time, take the following steps to find out what COM Add-in is causing the problem.

The new Outlook Attachment Preview feature lets you see your pictures and files without leaving your inbox. And you can now add emojis and GIFs to your messages. Or how about customizing the look and feel of your mailbox? To effortlessly change your settings so that your inbox looks the way you want it to, see Personalize your new Mail experience in Outlook.com.

Performance may be decreased if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device. These processes can use a large number of resources. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If Outlook keeps crashing, you can run the step-by-step Outlook troubleshooting Outlook Diagnostics Tool to scan and fix common issues related to Outlook. Close Outlook and press Window logo + R keys to open a Run dialog box. Select the Include items with the "Do not Auto Archive" checkbox and click ok.

I would say first things first is figure out if any of step-by-step Outlook troubleshooting these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. If I run an online repair and reboot her PC it will usually work for a day or two. Kinda at a loss at this point, I am thinking about wiping the PC and starting again.

As we have explained, 11 techniques to fix Outlook are having trouble starting, how about starting with essentials only. As manual approaches have no assurance and also possibility of data loss. So, we recommend you to opt Expert Recommended Approach as it is specially known for faster results and no risk of losing any data. If it is not solved by performing the given solutions then your OST files get corrupted. In this situation, we recommend you to opt BitRecover OST to PST step-by-step Outlook troubleshooting Converter as this software can easily convert individual or batch OST files. It also helps to restore and convert damaged, corrupted, dismounted and oversize OST files without facing any limitations.

Have also login in another computer with this account but there is also coming the dialog with the message. My question is, how can I see what document is Outlook referring to? In Outlook thru Office.com, the account has no issue.

We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. To check if you have received the fix, review your contact list to confirm step-by-step Outlook troubleshooting duplicates have been removed. This issue has been mitigated and we are continuing to monitor the issue to ensure stability.

Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. Find solutions to common problems or get help from a support agent.

Find solutions to common problems or get help from step-by-step Outlook troubleshooting a support agent. If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Outlook may be running with settings meant for an older Windows version. For more detailed instruction on how to enable or disable add-ins see this Quick Tip.If you you get an error that you cannot disable the add-in see this Quick Tip instead. The "Cannot open the Outlook window" error can be fixed quite easily. If you share this computer with another user, you can ask this other user to logon and ask to verify if Outlook is still working for him or her.