Sometimes you send an email and discover later that it is not delivered to the intended recipient. By following this checklist, you can systematically troubleshoot and resolve most common email sending issues. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com.

You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Are you having trouble starting Outlook or receiving "Cannot start Microsoft Outlook. Cannot open the Outlook window" error messages? We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues. If your Outlook is working fine now, it means add-ins are the culprit. But it is important to identify the specific add-in that was causing trouble. To identify that, check the add-ins one at a time and restart Outlook.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, troubleshoot Outlook errors but we recommend moving to Windows 11.

If your Outlook crashes when opening troubleshoot Outlook errors or on startup or even if Outlook stucks at Processing, you can fix it by opening Outlook in Safe Mode. To open Outlook in Safe Mode, follow the instructions below. You can determine if it's corrupted by creating a new profile and changing which profile is used when Outlook starts. If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Then, each item in your calendar folder is checked for known problems that can cause unexpected behavior, such as meetings that seem to be missing.

Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click troubleshoot Outlook errors the link below. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you. A well-running Outlook will ensure that you enjoy the full benefits of this popular email program. If you follow the above solutions, your Outlook will perform according to your expectations. If the in-box Program cannot fix the corrupted Outlook PST files, you can also try Wondershare Repairit for Email.

They’re like helpful accessories, but sometimes they can cause trouble. To troubleshoot the "Outlook Won’t Open in Windows 10" error, try these solutions. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. If you are figuring out how to fix "Outlook Not Opening," you will find several possible solutions. The best part is that you are spoiled for choice because some are quick to implement while others are time-consuming.

If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. We are aware that some users may not be able to troubleshoot Outlook errors receive email from Gmail accounts. We're aware of an issue where some users see the error message "Your message can't be displayed right now".

With great functionality, you can manage your email, contacts, calendar as you like. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. These troubleshooting techniques apply to Outlook 2016 and 2011 for Mac. troubleshoot Outlook errors Sometimes, when you’re using Outlook, it might ask for your confirmation before doing something. For example, if you try dismissing all reminders, Outlook might show a message asking, ‘Are you sure you want to do that?

A good Antivirus program has no compatibility issues with Microsoft Office applications. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. This kind of error usually indicates some issues on the disk where your Outlook PST file is located.

Things changed on February 1st, 2024 when Google and Yahoo started applying new email sender standards in an attempt to improve their users’ experience. Even with the correct SMTP details, the server might be down or malfunctioning. Understanding the specific error codes returned by the SMTP server can help diagnose the issue. Mistyped usernames or passwords can prevent successful authentication with your SMTP server, leading to failed email sends. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. Read how to Add your Outlook.com account to another mail app.