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Opened Jan 17, 2026 by Ruth Wilt@ruthwilt71567
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5 Common Outlook Issues and Troubleshooting Tips

The information below covers issues with the Outlook desktop add-in pertaining to installing, updating, tracking and notifications, and obtaining debug logs. Get Help has troubleshooters for classic Outlook you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Use the classic Outlook startup troubleshooter to resolve issues when classic Outlook for Windows is unable to start. Despite its popularity, Outlook is still software, and like all software, bugs, issues, and errors can occur visit Fix Outlook Site at any time. Given Outlook’s popularity, we’ve decided to create a Hub especially dedicated to this particular topic where we will be providing you will all manners of troubleshooting guides.

One such issue is when you are stuck on loading your Outlook profile and the set of folders cannot be opened. It’s too frustrating because you can’t even use the app and find out what’s wrong with it. Here, in this article, we will discuss the solutions to fix Outlook stuck on the loading profile and look at software to repair corrupt PST files. We are here with most legitimate methods to fix this issue before moving ahead to the solution. When you install Outlook, an Inbox repair tool (scanpst.exe) is also installed on your PC. The Inbox repair tool can resolve problems by scanning your Outlook data files, and repairing errors.

The software provides options to split the resultant PST file. You can set the size for the PST file, and the software will split it after recovery. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. This software also allows to recover Lost Attachments Edited from Outlook.

I used to - now they are just stuck on loading when I double click on them. I can hover and get a preview, but i can't see the whole thing. When the exact reason for the error visit Fix Outlook Site is not known you have to try multiple methods to fix the error. Here, we present you with distinct methods that can help to fix the error.

These files can be repaired through an inbuilt program in the Outlook installation directory. The above procedures will help you to resolve the Microsoft Outlook Stuck on Loading Profile error. If you are still facing the same issue, it means your PST file is damaged. If you want to repair your corrupted PST file, opt for the Cigati PST Repair Tool. It will recover the corruption from your desired PST files. Sometimes, Outlook might not work if other Office-related processes are still running.

In that case, using a professional tool comes to your rescue. Restart the Outlook application and check if the visit Fix Outlook Site issue persists. After performing the steps, check if the error persists. Further, start the application again to check if the error has been fixed. It’s also crucial to ensure that the version of Outlook you’re using is compatible with your Windows operating system version.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. When you're working with HubSpot Support to troubleshoot the desktop add-in, you may be asked to provide debug logs. When you have the extension installed in Outlook, it will store information in report logs on your computer. These logs are saved each day the extension is used, and your file names refer to the usage date. If your extension isn't functioning as expected, these logs help the support team take a deeper look into what's happening with the add-in on your computer.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, visit Fix Outlook Site such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps.

Follow the steps below to reset the navigation panel and fix the loading profile issue. Dealing with Outlook stuck on loading Profile can be frustrating, but there are various troubleshooting steps you can take to resolve the issue. Start with the simpler solutions and gradually move to more advanced ones if necessary.

Be aware that if you are connecting to an Exchange Server mailbox, your mailbox or your email messages are already being scanned by antivirus software on the server. For more information, see You may experience application pauses if you have a large Outlook data file. Optionally, if you have a Microsoft Exchange online archive, you can move items to that archive or create retention policies to automatically dispose of older items.

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Reference: ruthwilt71567/1618423#11