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  • Ruth Wilt
  • 1618423
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  • #12

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Opened Jan 18, 2026 by Ruth Wilt@ruthwilt71567
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Repair an Office application

If your internet connection is not stable, then there could be a chance that Outlook freezes when sending email. If it does and Outlook starts working properly, then most likely the problem is with one of your add-ins, which leads us to the next step. The first thing we need to do is kill all hanging Outlook processes. To do this, start up the Windows Task Manager either by pressing Ctrl + Alt + Del, or by right clicking the taskbar and choosing "Start Task Manager".

There are three steps you can take to try to get Outlook working again. Along with that, it will be helpful to keep your folder structure safe. In addition to that, it is usually easy to use, even if you’re not a tech-savvy person. Now you’ll have a fresh profile that should work properly if the old one was the problem. If Outlook works fine now, you know one of those add-ins was the problem. So, it will be helpful to find out which one caused the issue.

This can be done by repairing the file from the root levels. According to Microsoft, the Inbox Repair tool doesn't connect to or analyze data stored in an Exchange mailbox. It only looks for errors (corruption) and, if there are any, permits those tools to fix them.

If your Outlook profile is listed under the Privacy tab, Spotlight will not index it. There are different steps to take if you are on Windows (you'll need to locate the Search Index) or Mac (use Spotlight). First, let's read about how to check if Outlook is indexing on Windows.

Add-ins are extensions that you can install to enhance Outlook’s functionality and unlock additional features, like CRM integration. But these add-ins can sometimes result in compatibility issues, especially if they’re not up-to-date or poorly coded. A conflicting add-in might cause Outlook to freeze, crash, or not open at all.

Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Occasionally, I’ll run into an issue with Outlook that can be addressed by running a repair. Being a Chief Technical Analyst, I am aware of the technicalities faced by the user while working with multiple technologies. So, through my blogs and articles, I love to help all the users who face various challenges while dealing with solutions for Outlook Loading issues technology. Sometimes, these antivirus or security apps might block or restrict the outgoing connectivity.

Along with that, it will be helpful to keep your folder structure safe. In addition to that, it is usually easy to use, even if you’re not a tech-savvy person. This free application can quickly detect and fix issues with Outlook, Microsoft Office, Microsoft 365, and Microsoft Teams. Whether your Outlook is unresponsive or frequently crashes, this program can help you solutions for Outlook Loading issues troubleshoot and fix the root cause of the problem with ease.

Now, select from any of the given options, including Quick Repair and Online Repair. Outlook being a great platform, still encounters some glitches and errors like Outlook 365 not working on Windows 10. This error leads to less productivity, especially if Outlook 365 is your default email client. The only way to resolve this issue is to repair Outlook 365 in Windows 10.

For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only). Now all you need to do is to untick the add-ins and close the dialog. Our blog is solutions for Outlook Loading issues created by a team of IT experts specializing in Support, Security, and Solutions. We share insights, tips, and best practices to help you navigate the tech landscape and protect your digital assets.

Before proceeding to the steps below, consider backing up your Outlook data file. The Inbox Repair tool should also create backups before you begin the repair process. Whether you backed up the data file manually or with the Inbox Repair tool, we recommend remembering the backup location. In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty.

Is there a reason that you’re downloading email to a PST file instead of syncing with the online service? With Office 365 we generally only keep a years worth of email on the local system and find that local performance is decent. This article explains how to resolve problems with Microsoft Outlook hanging, freezing or crashing. Our 9 working solutions will help you fix the "Outlook Not Responding" issue and bring your Outlook back to life. The solutions work for Outlook 365, 2021, 2019, 2016, 2013, and earlier versions.

Give Outlook a few minutes to finish the process and it should start to work again. I decided to try and fix it by uninstalling and reinstalling. I also removed some old add-ins and an old, inactive account (but Outlook worked no problem with these for a long time).

When something goes wrong with Outlook, Microsoft recommends that we start it in Safe mode. Simply that Outlook will be loaded without your add-ins and customization files. Whether it’s creating a new outlook profile or setting up your primary email, we’ve got you covered. If installing the latest updates didn't resolve your issue, move on to the next step.

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Reference: ruthwilt71567/1618423#12