I would say first things first is figure out if any of step-by-step Outlook troubleshooting these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. If I run an online repair and reboot her PC it will usually work for a day or two. Kinda at a loss at this point, I am thinking about wiping the PC and starting again.

We can teach you how to repair a corrupted file, but to prevent it from happening to other files, we recommend investigating the root cause of the corruption. In that case, you may need to take harsh steps to remove it, as leaving it unattended can harm system files and exploit sensitive information. If you’ve tried everything and Outlook still isn’t working, it might be time to use a trusted and automated Outlook data file repair tool. You can create a new Outlook Data File and drag the items in the Lost and Found folder into the new data file. After you've moved all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder.

We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues. A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue. Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost). If Outlook worked correctly the last time and nothing has changed about your account configuration, then checking if things work correctly in Safe Mode is a good first step.

Take it one step at a time, and you’ll have Outlook working again soon. There are many methods to repair Microsoft Outlook 365, but none can deal with highly corrupted PST file. In such case, Kernel for Outlook PST Repair tool comes in handy.

When typing, please note step-by-step Outlook troubleshooting the space between outlook.exe and /resetnavpane.If you encounter this issue more often, see this Quick Tip to find a more definitive solution. When typing, please note the space between outlook.exe and /safe.For alternative methods of starting Outlook in Safe Mode see this Quick Tip. As @ode2joy ​ said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. I have found that when this happens its due to the Account in windows needing to be updated. If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school. You should see the Microsoft account, click on it and disconnect it.

The steps to access the repair tool vary depending on your operating system. If nothing works by now, you will have to consider adding a new Outlook account. While you shift all data content of the previous account to the new step-by-step Outlook troubleshooting one, the process takes multiple steps. To understand more about the method, look across all stages of adding a new account on Outlook.

But the problem arises when you don’t know the correct way of doing it. If this method works, try disabling your add-ins and any recent customizations that you may have made in Outlook to permanently fix the issue. You might have either fixed your Outlook or the issue persists. If the issue continues to trouble you, then you have to continue with the solutions mentioned below.

The information below covers issues with the Outlook desktop add-in pertaining to installing, updating, tracking and notifications, and obtaining debug logs. Get Help has troubleshooters for classic Outlook you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Use the classic Outlook startup troubleshooter to resolve issues when classic Outlook for Windows is unable to start. Despite its popularity, Outlook is still software, and like all software, bugs, issues, and errors can occur step-by-step Outlook troubleshooting at any time. Given Outlook’s popularity, we’ve decided to create a Hub especially dedicated to this particular topic where we will be providing you will all manners of troubleshooting guides.

It empowers you to identify recoverable data and restore it to a usable state within Outlook, giving you a much better chance of retrieving your critical information. When the search is over, select one of the files from the list in the central part of the search panel and click the OK button. The path to selected file will be displayed in the address field of Recovery Toolbox for Outlook. If you want to sign in and encounter the situation that your email doesn’t exist, it means your account was deleted before 60 days (about 2 months) or more. In such a case, you can contact the Microsoft support agent to recover deleted accounts. Before talking to a Microsoft agent, be prepared for account-related queries and credentials.