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  • nicole2010
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Opened Jan 20, 2026 by Marianne Prouty@sksmarianne997
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Troubleshoot Outlook for Windows issues

Start classic Outlook in safe modeIn Windows 10, click Start.Type Outlook /safe, in the Search programs and files and then click OK.Close and re-open Outlook.If the issue is resolved, you can keep working, or if you have time, take the following steps to find out what COM Add-in is causing the problem.

Not something you want to take on lightly, but sometimes you have to. Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case.

You cannot create a new email address with @live.com as the domain address. You cannot create a new email with @msn.com as the domain address. If you have not logged in to your email address in over two years, it will be considered inactive and may have been removed. If Microsoft Outlook is not working, we might be able to help you pinpoint why. We have created some tables to clarify how to access your email account using Outlook if you are still signed up for one of the providers Microsoft used to champion.

If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't.

Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can't place in their original structure. If your Outlook data file is damaged, you’ll need this tool. It’s built into Outlook and helps repair PST and OST files. Many users report common Outlook problems on Microsoft forums and support platforms. In this guide, we’ll walk you through practical, do-it-yourself solutions to troubleshoot and fix these issues so you can get back to work without delays.

I'm having an issue with one Outlook 365, the program open and get stuck at loading the user profile, any profiles. Microsoft Outlook is an excellent application with a wide range of features. With Outlook, you can access email, calendar, contacts, and more in Outlook repair support team a single app, making it user-friendly. Still, like other apps, Outlook also runs into issues sometimes.

After performing the method start Outlook again to check if the method has worked and eliminated the error. Now, that you know the reason for the Outlook Profile being stuck, it should be easier to choose the right methods to fix the issue. Sometimes, Outlook might not work if other Office-related processes are still running. You can end all office-related processes in task manager to ensure a fresh start. Corrupted Outlook files are a common cause related to Outlook. To rectify/repair it, Microsoft has provided an inbuilt utility called Scanpst.exe.

As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Find solutions to common problems or get help from a support agent. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items Outlook repair support team recovered by the repair tool that Outlook can't place in their original structure. We've streamlined search to make it easier than ever to find what you're looking for. The new Outlook Attachment Preview feature lets you see your pictures and files without leaving your inbox.

One such issue is when you are stuck on loading your Outlook profile and the set of folders cannot be opened. It’s too frustrating because you can’t even use the app and find out what’s wrong with it. Are you experiencing profile loading issues in Outlook?

When the Mapi32.dll file is damaged or corrupt, you may encounter the following send and receive error while sending or receiving messages in Microsoft Outlook. Poor network or internet connection can lead to Outlook send and receive errors as the client fails to communicate with the mail server. Thus, it’s important to ensure that your internet is working. If you find stuck messages, follow these steps to clear them and resolve the Outlook send and receive error. If you are not sure, disable the firewall temporarily to check if it’s the cause behind the Outlook send/receive error. After disabling, if you’re able to send/receive new messages, contact the admin or service provider for the information and make changes to the firewall settings.

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Reference: sksmarianne997/nicole2010#15