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Opened Jan 25, 2026 by Marianne Prouty@sksmarianne997
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Resolve "Microsoft Outlook Keeps Crashing" in Just a Few Steps

From time to time Microsoft Outlook adopts quite an annoying habit to hang around even if the user persistently attempts to shut it down. This problem existed in earlier versions and it may occur with recent Outlook 2013 and 2010. So for about the past month, my Outlook constantly freezes, the window grays out, and I get a "not responding" error message. I am not quite sure how to stop Outlook freezing when this started, otherwise I would have rolled back updates and/or removed recently installed apps. I recently uninstalled and reinstalled Office but it only made the issue worse.

Let us know how it will assist you in repairing your files. Most businesses and organizations rely on Outlook for daily communication and scheduling. This issue can disrupt your workflow and lead to data loss if not addressed promptly. Therefore, to help you out with this issue, here is a comprehensive guide with some effective troubleshooting solutions.

For more information about working with calendars in Outlook.com, go to Using the calendar in Outlook.com. Select More to see additional actions—for example, an option to print a message. If you want to learn about printing, see Print attachments received in email messages. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below.

While doing your work on Outlook stuck on loading profile? It’s a common error encountered by most MS Outlook users. We are here with most legitimate methods to fix this issue before moving ahead to the solution. In this blog, we have discussed different ways how you can fix if your Microsoft Outlook stuck on loading profile. But if the profile is stuck due to the corrupt PST File then the best way to fix is by using the professional tool.

Newer Windows updates and builds like Windows 10/11 provide better compatibility with Outlook 2019 and Outlook 365. If your Outlook keeps freezing, despite all your effort, it’s time to bring in the professionals. If your internet is slow or spotty, Outlook might struggle to sync data.

I couldn’t find how to stop Outlook freezing anything in the Event Viewer that points to the root cause, nor could I find any similar issues online. However, if you encountered other issues like Outlook not responding, learn how to fix Outlook not responding here. Once you have made these changes in your PST file, Outlook should open without encountering any more problems. Click the above link to have a quick download, then you can have Outlook errors fixed within minutes. If you do everything properly, Outlook will open when you use the new profile.

This includes the new account you created. If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action.

Is there a reason that you’re downloading email to a PST file instead of syncing with the online service? With Office 365 we generally only keep a years worth of email on the local system and find that local performance is decent. This article explains how to resolve problems with Microsoft Outlook hanging, freezing or crashing. Our 9 working solutions will help you fix the "Outlook Not Responding" issue and bring your Outlook back to life. The solutions work for Outlook 365, 2021, 2019, 2016, 2013, and earlier versions.

Check if the problems causing ‘my Outlook keeps shutting down’ persist. You can follow some troubleshooting steps to fix this Outlook crash. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Hopefully, one of the fixes above helped resolve your problem. Please feel free to leave a comment below if you have how to stop Outlook freezing any questions or suggestions. 6) Open the downloaded file and follow the on-screen instructions to install Office 365 again.

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. If installing the latest updates didn't resolve your issue, move on to the next step. If your antivirus software isn't up-to-date, Outlook may not function correctly. Start the tool and proceed to the email repair section and add files. Start Registry Editor by Pressing the Windows Key+R to open a Run dialog box. Select such processes and hit the "End Task" button one at a time.

Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only). Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter.

However, we came across many users who are still struggling with this Outlook issue. They still wonder ‘Why is Outlook constantly not responding? ’ So, it is possible that your PST file will get corrupted and you can lose all important data. Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible. Let us switch to professional suggested software. Run the classic Outlook advanced diagnostic troubleshooter if you've tried all of the preceding steps and Outlook is still crashing or hanging.

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Reference: sksmarianne997/nicole2010#17