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Opened Sep 24, 2025 by Marianne Prouty@sksmarianne997
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Classic Outlook not responding, stuck at "Processing," stopped working, or freezes

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. If you have Outlook in your startup folder, remove the shortcut from the startup folder. Sometimes outdated or over-protective anti-virus / anti-spam programs can conflict with Outlook or with one of your Outlook add-ins. As a result, the why is Outlook not opening anti-virus blocks the add-in and prevents Outlook from functioning properly.

If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school. You should see the Microsoft account, click on why is Outlook not opening it and disconnect it. I'm having an issue with one Outlook 365, the program open and get stuck at loading the user profile, any profiles. I decided to try and fix it by uninstalling and reinstalling. I also removed some old add-ins and an old, inactive account (but Outlook worked no problem with these for a long time).

If your Outlook keeps freezing, despite all your effort, it’s time to bring in the professionals. When opening certain messages, Outlook might be loading content from the internet. This can result in delays or even a full Outlook freeze on slower connections. If you can't find a dialog box open, move on to the next step. A why is Outlook not opening vast community of Microsoft Office365 users that are working together to support the product and others. Outlook stores certain data, such as email signatures and the spelling checker dictionary, in the AppData folder.

If you want to fix PST files using this tool, make sure to have a proper backup of the Outlook PST before processing. Simran Bhatia is a technical content writer engaged in writing clear, concise, and SEO-optimized content. With a background in computer science and a passion for writing, I thrive to deliver complex technical content in simple layman terms. However, in some cases, the Inbox Repair tool (SCANPST) fails to repair the PST file. Opt for a better alternative tool such as a professional PST Repair Tool. Microsoft Outlook, like any other software on Windows, encounters several errors.

If classic Outlook still can't find settings for your email account, or you receive an error during setup, in many cases, you can set up your account manually. If you are unable to connect or are prompted for your password repeatedly attempt the following options. After finishing one step, if it does not resolve the issue move on to the next. The maximum number of recipients for an individual email through USNH IT mail servers is 300. This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Classic Outlook for Windows.

Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order from quickest to most time consuming.

You can also connect to a different Wi-Fi source to see if that resolves the problem. Problematic add-ins can interfere with Outlook’s startup process. Safe Mode loads Outlook with only essential components, allowing you to isolate and disable faulty add-ins. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile.

How to Close Unresponsive Outlook on WindowsOpen Task Manager: Right-click on the taskbar and select "Task Manager" or use the Ctrl+Shift+Esc shortcut.Locate Outlook Process: In the Processes tab, find the "Outlook" process.End the Task: Right-click on the "Outlook" process and select "End Task."More items...

To determine whether this problem is caused by a corrupted user profile, create a user profile to see whether the problem still occurs when you use the new profile. When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with Outlook. A Selective Startup or "clean boot" process can help you identify problems that are caused why is Outlook not opening by application conflicts.

Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter.

If you need to update your email's POP or IMAP account settings, please go to POP and IMAP account settings for why is Outlook not opening more information. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below.

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Reference: sksmarianne997/nicole2010#5