After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.

Click here to see what products are included in Office for home or Office for business.

Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members. However, sometimes employees may not have the required permissions to open and edit an item. You can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed.

Microsoft 365 troubleshooting for admins and IT professionals

To repair the entire Office suite, see the top of this article for instructions. Sometimes this will not always happen automatically, and the document may not update, or it may not appear at all. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook.

Set up and upgrade

If your subscription hasn't expired, Office will reactivate the subscription the next time you log in. If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it.

How do I troubleshoot an Office 365 issue?
Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues.Select the button below to start the activation troubleshooter. Start.Click Open if you get a pop-up window indicating This site is trying to open Get Help.Follow the prompts in the Get Help window.

Mac install or activation issues

Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Below I will list a few things that can cause update problems in Office 365. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. Another possible cause is that your administrator has changed your password, without informing you about that. You should ask him to provide you with credentials that will web site enable you to sign in. The programs included in Office 365 can make your business’s operations and systems run smoothly.

For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system.As an Office 365 admin, you can check Office 365 service health.Download the software and configure data backup in your environment.Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature.Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios.

Many issues that you may face day-to-day can be fixed on the client side. If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible. To uninstall the 32-bit version use this troubleshooter to uninstall Office. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.

If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. Find help, training, and technical support for users of Office products on support.office.com. Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently.